User ID and Password – Customer User ID will change. It will be your current User ID followed by your Company ID – i.e., jsmith123456. Your password will be your current password. You will be prompted to change your password at your first login. For security, the new platform will prompt you to enter a Secure Access Code at login as well as each time a user is approving an ACH and/or wire transaction.
Bill Pay Service – On Thursday, January 19, 2023, our bill pay service will cut off at 3:00 PM. It will become available for use again on Monday, January 23, 2023, at 8:00 a.m.
If you have multiple companies using bill pay, the payees will be consolidated into one list.
ACH and Wire Transfers
ACH and Wire templates – All templates will be converted to our new system; however, we recommend saving this information so that you can check all templates before processing.
Scheduled Transactions – Scheduled recurring transactions will not be converted. Please make sure you have a copy of your current schedules for ACH, wires, bill pay, internal transfers and loan payments. You will need this information to set up each schedule in the new platform.
Beginning at 8:00 AM Monday, January 23, 2023, users will be able to access our new cash management banking online platform for all transactions. Should you require any assistance, please contact our Cash Management team at 703-672-2585 or CM@fvcbank.com.